Terms & Conditions

Eligibility and Account Registration

Business Use Only:

The Service is intended for businesses and adult users. You represent that you are at least 18 years old (or the age of majority in your jurisdiction) and have full legal authority to enter into this Agreement on behalf of the entity you represent.

Account Information:

You must create an account and provide accurate, current information (company name, contact details, payment information, etc.). You are responsible for safeguarding your login credentials and for all activity under your account. Notify us immediately if you suspect unauthorized use of your account.

Use of the Service

License Grant:

Responn grants you a non-exclusive, non-transferable, worldwide right to use the platform and related services solely for your internal business purposes, in accordance with these Terms.

Compliance:

You agree to use Responn only in compliance with all applicable laws, regulations, and third-party policies (including Meta's WhatsApp/Instagram policies, Telegram's terms, etc.). In particular, you will not use the Service to send unsolicited messages, spam, or any content that is unlawful, infringing, defamatory, obscene, or harmful. You also agree not to use Responn to violate intellectual property rights or privacy rights of others.

Content Responsibility:

You are responsible for the data and content you provide or generate through the Service. You must have all necessary rights, permissions, and consents to use any content or customer information with Responn. Do not submit any personal data of end users beyond what is necessary, and ensure compliance with all data protection laws.

Security and Use Restrictions:

You may not (a) attempt to reverse engineer or access the source code of the Service; (b) interfere with the Service's operation (e.g., by introducing malware or overloading the system or prompt injection attacks); (c) use the Service to violate export controls or other regulations; or (d) otherwise abuse the Service in a way that could harm Responn or other users. We reserve the right to suspend or terminate access if you violate these rules.

Intellectual Property

Responn IP:

All rights, title, and interest in the Responn platform, software, features, and documentation ("Service Technology") are owned exclusively by Responn. This includes any improvements or modifications. These Terms do not transfer any ownership of our technology to you.

Customer Data:

You retain all rights to your content and data uploaded or generated through the Service ("Customer Data"). Responn does not claim ownership of Customer Data. By providing Customer Data to Responn, you grant us a limited license to use and process that data to operate the Service for you (for example, to train the AI and generate responses).

Restrictions:

You agree not to copy, distribute, or create derivative works from Responn's proprietary materials without our consent. Likewise, we agree not to use your Customer Data except as needed to provide and improve the Service for you.

Subscription, Credits, and Payment

Credit-Based Billing:

Responn uses a prepaid "credits" model. You purchase credit packages upfront, and each user interaction consumes credits. The number of credits used varies by action: for example, a simple text message exchange might cost fewer credits than an audio call or an AI model invocation on a third-party channel. Detailed credit usage rates will be provided in the dashboard or pricing plan.

Credit Expiration:

Purchased credits have a validity period (typically one year from purchase, unless otherwise stated). We encourage customers to use credits before they expire. We will notify you before any credits expire. After expiration, unused credits will be forfeited (customers should never be surprised by lost credits).

No Refunds:

All credit purchases and fees are non-cancelable and non-refundable. You will not receive money back for unused credits or for termination of service, except where required by law or in the event of Responn's material breach of these Terms.

Payment Terms:

Fees (credit packages or subscriptions) are due as stated in the applicable order or invoice. If paying by invoice, net payment is due within 30 days. We may charge a late fee on overdue amounts. All fees are exclusive of taxes and duties; you are responsible for applicable taxes.

Service Availability and Support

No Guaranteed Uptime:

Responn is provided on an "as-is" basis. While we strive for high availability, we do not guarantee any specific uptime. The Service may be temporarily unavailable due to maintenance, updates, or events beyond our control (e.g., network outages). If downtime occurs, we will use reasonable efforts to restore service promptly, but cannot promise a remedy.

Maintenance:

We may schedule routine maintenance or upgrades, providing notice when feasible. We will not be liable for any performance issues during scheduled or unscheduled maintenance, or for failures due to third-party services (e.g., cloud providers, telephony operators).

Service Credits (Optional):

We may offer service credits as sole remedy for certain downtime (for example, a percentage credit toward future fees) – if so, the terms will be explicitly defined in an SLA. In all cases, such credits will be limited (e.g., a small percentage of monthly fees) and are the exclusive remedy for service interruptions. We will not refund money or allow deductions from payments except as expressly provided herein.

Customer Support:

We provide reasonable technical support for setup and troubleshooting. You may contact us via support@responn.com or the admin portal. Response times are as specified in our support policy (if any).

AI and Content Disclaimer

"As-Is" Provision:

The Responn chatbot uses machine learning models (Google's Gemini) to generate responses. You understand and agree that all content provided by the AI is for general informational purposes only. We make no representations or warranties about the accuracy, completeness, or suitability of AI-generated content.

No Professional Advice:

Do not rely solely on the chatbot for making important decisions. AI responses may contain errors, outdated information, or biases. You should independently verify critical information before acting on it.

No Liability for AI Output:

RESPONN DOES NOT GUARANTEE THAT AI RESPONSES ARE CORRECT OR RELIABLE. Neither Responn nor its partners (including Google) shall be liable for any actions taken or not taken based on the chatbot's output, or for any damages resulting from use of the AI. Use the Service at your own risk.

Security & Privacy:

We process chat content to generate responses, but we do not use your data for advertising. For details on data handling, see our Privacy Policy. We will not monitor private chat content except to the extent needed for normal operation or as required by law.

Warranty Disclaimer

No Warranty:

YOUR USE OF RESPONN IS AT YOUR OWN RISK. The Service is provided "AS IS" and "AS AVAILABLE," without any warranty of any kind. To the fullest extent permitted by law, Responn disclaims all warranties, whether express, implied or statutory, including fitness for a particular purpose, merchantability, accuracy, reliability, uptime, or non-infringement.

Limitations:

We do not warrant that the Service will meet your needs, be error-free, secure, or uninterrupted. We disclaim any guarantees regarding the completeness, truth, or quality of any content. You acknowledge that technical delays or imperfections (internet latency, hardware failures, etc.) are inherent in online services and we are not responsible for them.

Limitation of Liability

Exclusion of Damages:

To the maximum extent allowed by law, neither Responn nor its affiliates will be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to these Terms or the Service. This includes loss of profits, revenue, data, business interruption, or goodwill, even if advised of the possibility of such damages.

Cap on Liability:

Our total cumulative liability for any claim under or related to these Terms shall not exceed the fees paid by you to Responn for the affected services in the 12 months preceding the event giving rise to liability. This cap applies regardless of the number of claims or form of action, except for claims that cannot be limited by law (such as willful misconduct).

Reasonableness of Limits:

You acknowledge that the above limitations are fair and reasonable in light of the scope and pricing of the Service. They allocate the risk between Responn and you. If any remedy fails of its essential purpose, our liability shall be limited to the replacement or repair of the Service.

Indemnification

Customer Indemnity:

You agree to defend, indemnify, and hold harmless Responn and its officers, directors, employees, and agents from any claims, losses, damages, or expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) any content or data you provide; (c) your violation of these Terms; or (d) any infringement of third-party rights by your content or use of the Service.

Intellectual Property Claims:

If a third party asserts that your use of Responn (or content you provided) infringes their intellectual property, you will handle the defense or settle the claim at your expense. We may participate (at our own expense) in such defense, but you control the process.

Responn Indemnity:

Provided you comply with these Terms, we will defend and indemnify you against any third-party claim that Responn's underlying technology infringes a patent, copyright, or trademark, except to the extent the claim arises from your misuse of the Service or combination with third-party products not approved by us (standard SaaS IP indemnity).

Term and Termination

Term:

These Terms remain in effect until terminated as set forth below. Use of the Service constitutes continuing acceptance of these Terms.

Termination for Cause:

Either party may terminate this Agreement immediately upon written notice if the other materially breaches any provision and fails to cure the breach within 30 days after notice (10 days for non-payment). For example, we may suspend or terminate your account for repeated spam, unauthorized use, or non-payment.

Customer Termination:

You may terminate your account at any time by providing written notice (e.g., via email or the admin portal). For credit purchases, termination does not entitle you to a refund of any unused credits.

Effects of Termination:

Upon termination, all rights and licenses granted under these Terms will immediately cease. You must stop using the Service and any related Responn materials. Responn will make your Customer Data available for download in a common format for 30 days after termination. After this retrieval period, we may permanently delete your data. Any obligations under confidentiality, payment, indemnity, and limitations of liability will survive termination.

No Refund Policy:

Except as otherwise required by law, we will not refund any fees or credits if you or we terminate the Service. Unused credits will be forfeited upon termination.

Governing Law and Disputes

Choice of Law:

These Terms are governed by and construed in accordance with the laws of India. Because our headquarters and server operations are in India, we have chosen Indian law to apply. This ensures consistency with our location and operations.

Jurisdiction:

You agree that any legal action or proceeding arising under these Terms shall be brought in the courts located in Kerala, India, and you irrevocably submit to the personal jurisdiction of such courts. You waive any objection to venue in these courts. (Alternatively, we may mutually agree to arbitration in India under the Indian Arbitration and Conciliation Act.)

Mandatory Compliance:

Nothing in these Terms prevents either party from seeking urgent equitable relief (e.g., to prevent data breaches or misuse of intellectual property) in any court with jurisdiction.

Changes to These Terms

Updates:

We may modify or update these Terms at any time (for changes to the Services, law, or otherwise) at our sole discretion. We will post the revised Terms on our website or admin portal, with a new "Last Updated" date.

Notice:

In some cases, we may notify you by email or in-product message of material changes. Your continued use of Responn after any changes are posted will constitute your acceptance of the new Terms. We encourage you to review the Terms periodically. If you do not agree to changes, you must stop using the Service.

Miscellaneous

Entire Agreement:

These Terms (together with any Order Forms and the Privacy Policy) constitute the entire agreement between you and Responn concerning the Service. They supersede any prior agreements or proposals. Any additional or conflicting terms in your purchase orders or communications are void.

Severability:

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

No Waiver:

Our failure to enforce any right under these Terms will not be deemed a waiver of that right.

Force Majeure:

Neither party will be liable for delays or failures due to causes beyond reasonable control (e.g., acts of God, network failures, governmental actions, etc.). The affected party will resume performance as soon as practicable.

Assignment:

You may not assign or transfer your rights under these Terms without our written consent. We may assign these Terms without notice to a successor entity.

Third-Party Policies:

Certain features may rely on third-party services (e.g., Google's AI API, Meta's messaging APIs, telephony providers). By using those features, you agree to comply with the applicable third-party terms and privacy policies. We are not responsible for their actions or policies, except as explicitly stated in our agreement.

Contact Information

For questions about these Terms or privacy, please contact us at privacy@responn.com or info@responn.com.

Our business address is Dhinker AI Labs Pvt Ltd, Manathumangalam, Perinthalmanna, Kunnumpuram, Kerala 679322, and we will respond to inquiries in accordance with applicable law.